These Terms and Conditions set out the basis on which SpencerLwebsites (“we”, “us”, “our”) provides website design and related services to you, the client. Please read them carefully. If you have any questions, contact us at spencerlwebsites@mail.com.
1. Definitions
- “Client” means the person or business engaging us to provide the Services.
- “Services” means the website design, development, integration, hosting, maintenance, and any other services described in the agreed quote or proposal.
- “Deliverables” means the Website, designs, code, files, documentation, and any other materials produced by us as part of the Services.
- “Website” means the website or websites we build for you under an agreed quote or proposal.
2. Scope of services
The scope of each project is defined by the quote or proposal we agree with you in writing before work begins. That document sets out what is included, the timeline, and the price.
Any work requested outside the agreed scope — including additional pages, features, design changes, integrations, or content entry — is treated as additional work. It will only proceed after we agree a separate price and you confirm the change in writing.
3. Payment terms
A non-refundable deposit, typically between 30% and 50% of the total project fee, is required before we start work. The deposit secures your place in our schedule and covers initial design and development time.
The remaining balance is due before the final Website is transferred to you, launched, or made live. We reserve the right to withhold launch, transfer of files, or handover until full payment is received.
If payment is late by more than 14 days, we may charge a reasonable late fee and may pause work on the project until the outstanding amount is paid.
If you cancel the project after work has started, the deposit is non-refundable and any work completed up to the point of cancellation is payable.
4. Revisions
Each project includes a defined number of revision rounds, typically two rounds, as part of the agreed price. A revision round means a single set of feedback from you which we then address.
Additional revisions beyond the agreed number, or requests that fall outside the original scope, are billable at our then-current hourly or fixed rate. We will confirm the cost before proceeding.
5. Intellectual property
Full ownership of the final Website design and code transfers to you only once we have received full payment for the project.
Until final payment is made, all work, designs, code, and concepts remain our property. You may not use, reproduce, publish, or transfer any Deliverables until payment is complete.
We retain the right to display completed work in our portfolio, on our website, and in marketing or case-study materials, unless you request otherwise in writing and we agree.
6. Third-party services and accounts
We may integrate third-party tools into your Website, such as booking systems (for example, Cal.com or Setmore), payment processors (for example, Stripe), invoicing tools, hosting platforms, analytics, and email services.
You are responsible for creating, owning, and maintaining your own accounts with these third-party services under your own credentials. You must also comply with their terms of service and privacy policies.
We are not liable for outages, downtime, pricing changes, policy changes, feature changes, data handling, or security incidents caused by third-party providers. This includes any loss of bookings, payments, or data arising from their services.
7. Hosting and maintenance
Our one-off build fee covers the design and development of the Website only. Ongoing hosting, security updates, backups, content changes, and support are separate services, charged as agreed.
If you do not purchase ongoing hosting or maintenance from us, we are not responsible for the Website after handover. This includes, but is not limited to, security updates, software updates, content changes, broken links, or third-party integrations ceasing to work.
8. Monthly management
Our monthly management plans are offered at a fixed monthly price, locked in for an initial term of 12 months from the date of activation.
The fixed monthly fee covers routine hosting, security monitoring, backups, software updates, and up to 2 hours of web development or content-update time per calendar month.
Any work that exceeds the included 2 hours per month, or any significant website changes, new features, additional pages, redesigns, or substantial content overhauls, are treated as separate billable work. We will agree the scope and cost in writing before proceeding.
After the initial 12-month term, the monthly management plan may continue on the same terms or be reviewed and adjusted with at least 30 days' written notice.
9. Client responsibilities
You must provide all content required for the Website — including text, images, logos, brand guidelines, and any other materials — in a timely manner and in the format we request. Delays caused by missing content may extend the project timeline.
You warrant that you own or have the necessary rights, licences, and permissions to use any content, images, logos, trademarks, or other materials you provide to us. You agree to indemnify us against any claim arising from content you supply.
10. Limitation of liability
We are not liable for any indirect, consequential, or economic loss, including lost bookings, lost revenue, lost profits, missed appointments, or damage to reputation, arising from the use of the Website or any third-party integration.
Our total liability to you in connection with any project is capped at the total amount paid by you for that specific project.
We do not guarantee specific business outcomes — such as a particular number of bookings, enquiries, traffic levels, search rankings, or sales — as a result of the Website.
11. Data protection
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in relation to any personal data we process in the course of providing our services.
Where your Website collects personal data from your customers — for example, through contact forms, booking systems, or newsletter sign-ups — you are the data controller for that information. You are responsible for ensuring you have a lawful basis for processing it and for providing appropriate privacy notices.
We act as a data controller only for our own business records. We do not act as your data processor unless we have agreed a separate data processing agreement in writing.
12. Cancellation and termination
Either party may terminate the project by giving written notice. If you cancel after work has begun, the deposit is non-refundable and you must pay for all work completed up to the date of cancellation.
If we terminate due to your breach of these Terms — including non-payment, failure to provide content, or abusive conduct — the deposit is non-refundable and any outstanding fees become immediately due.
13. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at spencerlwebsites@mail.com.